[Vrstream] New BatteryReplacementandExorbitantShipping.Recommendations Requested

Steve Zielinski steveziel at sbcglobal.net
Thu Nov 10 09:42:11 EST 2011


Yes, and if that price bothers people enough, and they can't find a place 
where the cost of that shipping is not passed along, then ultimately, use 
your feet and buy another product in the future other than the stream.

----- Original Message ----- 
From: "alice dampman humel" <alicedh at verizon.net>
To: "Steve Zielinski" <steveziel at sbcglobal.net>; 
<Vrstream at vrstreamusers.org>
Sent: Thursday, November 10, 2011 8:13 AM
Subject: Re: [Vrstream] New 
BatteryReplacementandExorbitantShipping.Recommendations Requested


> while the price of the battery was mentioned as an aside, we're
> not really discussing or objecting to the price of the battery
> itself, we're objecting to the $20 shipping charge. Big, big
> difference.
> alicedh at verizon.net
> ----- Original Message ----- 
> From: "Steve Zielinski" <steveziel at sbcglobal.net>
> To: <Vrstream at vrstreamusers.org>
> Sent: Thursday, November 10, 2011 8:48 AM
> Subject: Re: [Vrstream] New Battery
> ReplacementandExorbitantShipping.Recommendations Requested
>
>
> You're not buying every ready batteries.  If all battery
> providers have to
> pass on the $20 charge, that's what it's going to be.  These ion
> batteries
> also cost more than every ready batteries, and last a lot longer,
> for that
> matter.  If the cost is so bad that you can't bear it, let your
> feet do the
> purchasing and find another source that doesn't have the extra
> charge, or
> buy some other product other than the stream.  If you find
> another source
> that provides a quality battery for a better price, then by all
> means
> purchase it, that's what the free market is all about.  If you
> can't locate
> such a source, and the cost bothers you enough, then purchase
> another
> portable book reader product competitive to the stream, but make
> sure you
> ask questions about their battery replacement fees.  If you do
> that, the
> market will also be addressed in an appropriate way.  If the
> issue bothers
> enough people, then the stream sales will go down enough that
> HumanWare will
> need to address the problem.
>
> Steve
>
> ----- Original Message ----- 
> From: "alice dampman humel" <alicedh at verizon.net>
> To: "CayBella Deanns" <cayjazz at cayjazz.net>; "Loy"
> <loyrg2845 at gmail.com>
> Cc: <vrstream at vrstreamusers.org>
> Sent: Thursday, November 10, 2011 6:24 AM
> Subject: Re: [Vrstream] New Battery Replacementand
> ExorbitantShipping.Recommendations Requested
>
>
>> Didn't someone say the batteries were made or at least shipped
>> from someplace in NY?
>>    Also, to the person who said that dealers make no money on
>> selling the batteries, they provide them as a "service,'" I
>> reply, perhaps technically Humanware is not making any money on
>> the batteries, although $30 for a battery seems like a hefty
>> sum
>> in and of itself, but in any case, if they're making a clear
>> profit of $15 by charging $20 for shipping something that
>> really
>> costs about $5 to ship, then they're making their profit and
>> making all of us feel ripped off in the process. Not what I'd
>> call a good business practice. But, as usual with the blindoid
>> products, they have us over a barrel...like it or lump it.
>> Alice
>> alicedh at verizon.net
>> ----- Original Message ----- 
>> From: "CayBella Deanns" <cayjazz at cayjazz.net>
>> To: "Loy" <loyrg2845 at gmail.com>
>> Cc: <vrstream at vrstreamusers.org>
>> Sent: Wednesday, November 09, 2011 12:26 PM
>> Subject: Re: [Vrstream] New Battery Replacement and
>> ExorbitantShipping.Recommendations Requested
>>
>>
>> They're in Canada, so USPS priority might not be an option...I
>> doubt it would be.  Still, we can call/email them and protest.
>> But they are *not* the only rip-off company out there.  I
>> thought
>> they were fairly close to the border, couldn't they ship from
>> the
>> U.S.?  Or have a subsid' located here?
>>
>> -Cay-
>> --- loyrg2845 at gmail.com wrote:
>>
>> From: "Loy" <loyrg2845 at gmail.com>
>> To: "Victor Reader Stream discussion list"
>> <vrstream at vrstreamusers.org>
>> Subject: Re: [Vrstream] New Battery Replacement and Exorbitant
>> Shipping.Recommendations Requested
>> Date: Wed, 9 Nov 2011 11:21:22 -0500
>>
>> I find this $20 shipping charge to be outrageous as well. They
>> could ship it USPS Priority for less than $5  and it would be
>> delivered in two days. Blindness related companies are not the
>> only ones that charge outrageous shipping charges, many catalog
>> companies charge a very high shipping charge. And then there
>> are
>> others like buy.com who ships most things for free. and Amazon
>> ,
>> they charge approximately what the actual cost is.
>> ----- Original Message ----- 
>> From: "Moira Egan" <moira.egan at gmail.com>
>> To: "alice dampman humel" <alicedh at verizon.net>
>> Cc: <Vrstream at vrstreamusers.org>
>> Sent: Wednesday, November 09, 2011 9:51 AM
>> Subject: Re: [Vrstream] New Battery Replacement and Exorbitant
>> Shipping.Recommendations Requested
>>
>>
>> Since Humanware has just released a survey, perhaps members of
>> this
>> list might like to include their reactions to outrageous
>> battery
>> charges in their feedback.  My battery seems to be still
>> charging
>> well
>> for now, but if anyone finds an alternative to purchasing it
>> from
>> Humanware I'd be grateful if he/she could post it to the list.
>> Best,
>> moira
>>
>>
>> On 11/9/11, alice dampman humel <alicedh at verizon.net> wrote:
>>> This is indeed an outrageous ripoff. Maybe a little protest or
>>> even boycott action is called for here? You know, something
>>> like
>>> what forced BOA to back down on that $5 per month  charge they
>>> wanted to slap on every customer who used his debit card even
>>> once in a month?
>>> ARG!
>>> Alice
>>> alicedh at verizon.net
>>> ----- Original Message -----
>>> From: "Alan Lemly" <walemly at gmail.com>
>>> To: "'Drew Hunthausen'" <dhunthausen at gmail.com>;
>>> <Vrstream at vrstreamusers.org>
>>> Sent: Tuesday, November 08, 2011 4:06 PM
>>> Subject: Re: [Vrstream] New Battery Replacement and Exorbitant
>>> Shipping.Recommendations Requested
>>>
>>>
>>> I called Perkins and spoke to a most helpful lady who informed
>>> me
>>> that
>>> Perkins has to pay Humanware $20 to get the batteries shipped
>>> to
>>> them so
>>> they cannot be shipped other than with the $20 charge. This is
>>> extremely
>>> frustrating and seems like a real Humanware rip-off. She also
>>> told me that
>>> Humanware uses a third-party distribution center in New York
>>> so
>>> the reason
>>> they charge $20 for all their shipping to the States is due in
>>> part to the
>>> duplicate shipping charge of this arrangement. Another great
>>> example of
>>> outsourcing driving up the cost of things.
>>>
>>> Alan Lemly
>>>
>>> -----Original Message-----
>>> From: Drew Hunthausen [mailto:dhunthausen at gmail.com]
>>> Sent: Tuesday, November 08, 2011 12:46 PM
>>> To: 'Alan Lemly'
>>> Subject: RE: [Vrstream] New Battery Replacement and Exorbitant
>>> Shipping.
>>> Recommendations Requested
>>>
>>> Try calling Perkins one more time as I think they might be
>>> able
>>> to send it
>>> free matter.
>>>
>>> -----Original Message-----
>>> From: vrstream-bounces at vrstreamusers.org
>>> [mailto:vrstream-bounces at vrstreamusers.org] On Behalf Of Alan
>>> Lemly
>>> Sent: Tuesday, November 08, 2011 10:06 AM
>>> To: Vrstream at vrstreamusers.org
>>> Subject: [Vrstream] New Battery Replacement and Exorbitant
>>> Shipping.
>>> Recommendations Requested
>>>
>>> I'm getting ready to purchase a replacement battery for my
>>> Stream
>>> and need
>>> recommendations on where to get the lowest combined
>>> battery/shipping price.
>>> I see that Humanware and Perkins Products both charge $30 for
>>> the
>>> battery
>>> but they each have shipping charges of $20 which is criminal
>>> for
>>> an item the
>>> size of the battery. I wrote Perkins Products asking if it was
>>> possible to
>>> get the battery shipped free matter for the blind but since I
>>> haven't heard
>>> from them in 4 days, I am not optimistic about hearing back
>>> from
>>> them.
>>>
>>>
>>>
>>> I would appreciate any suggestions on where to get the battery
>>> at
>>> a decent
>>> price with reasonable shipping or any suggestions on how to
>>> get
>>> it shipped
>>> free matter. Thanks in advance.
>>>
>>>
>>>
>>> Alan Lemly
>>>
>>> ________________________________
>>>
>>> No virus found in this message.
>>> Checked by AVG - www.avg.com
>>> Version: 10.0.1411 / Virus Database: 2092/4004 - Release Date:
>>> 11/08/11
>>>
>>>
>>>
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>>
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>> The VR Stream list is configured so that when using Control-R
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>>
>> The VR Stream list is configured so that when using Control-R
>> in
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>> The VR Stream list is configured so that when using Control-R
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>> e-mail programs, message replies will go directly to the sender
>> of the
>> message. To reply to the entire list, use the "reply all"
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>
> The VR Stream list is configured so that when using Control-R in
> most e-mail programs, message replies will go directly to the
> sender of the message. To reply to the entire list, use the
> "reply all" function of your e-mail program; usually
> Control-Shift-R._______________________________________________
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