[Vrstream] NewBatteryReplacementandExorbitantShipping.Recommendations Requested

Alan Lemly walemly at gmail.com
Fri Nov 11 12:06:12 EST 2011


When I checked the ILA website recently, the only two Stream items I found
were the Stream itself and the NLS cartridge adapter. They didn't seem to
sell the battery.

Alan Lemly

-----Original Message-----
From: Tom Rutherford [mailto:n8euj at sbcglobal.net] 
Sent: Friday, November 11, 2011 10:53 AM
To: Howard; Alan Lemly; 'Steve Zielinski'; Vrstream at vrstreamusers.org
Subject: Re:
[Vrstream]NewBatteryReplacementandExorbitantShipping.Recommendations
Requested

I bought mine from Independent Living Aids, and got free shipping.  :-)

-- 73 DE Tom Rutherford, N8EUJ, Burton, MI
"She said it was either her or the ham radio.  Over."


----- Original Message ----- 
From: "Howard" <hwolcott at stny.rr.com>
To: "Alan Lemly" <walemly at gmail.com>; "'Steve Zielinski'" 
<steveziel at sbcglobal.net>; <Vrstream at vrstreamusers.org>
Sent: Thursday, November 10, 2011 5:46 PM
Subject: Re: 
[Vrstream]NewBatteryReplacementandExorbitantShipping.Recommendations 
Requested


> hi alan:
> did you people ever stop to think that you are also paying a pretty hefty 
> price for the actual shipping charge for the stream also?
> don't forget that the product and its accessories come from canada where 
> they have customs duties and vat taxes which they charge us for imbedded 
> in the shipping charges.
> I'm not condoning high shipping charges but these are probably why the 
> shipping charges are so high.
> instead of whining to humanware perhaps you should take it up with the 
> canadian government.
> yes, I did buy an extra battery, and it came with several extra papers 
> which I assume were the forms that they had to include with the package.
>
>
> howard wolcott
>
> --------------------------------------------------
> From: "Alan Lemly" <walemly at gmail.com>
> Sent: Thursday, November 10, 2011 11:13 AM
> To: "'Steve Zielinski'" <steveziel at sbcglobal.net>; 
> <Vrstream at vrstreamusers.org>
> Subject: Re: 
> [Vrstream]NewBatteryReplacementandExorbitantShipping.Recommendations 
> Requested
>
>> Steve, while I agree that buying a competing product sends the loudest
>> message to manufacturers such as Humanware, I'm not sure how economically
>> practical it is for the lion's share of the Stream user group. Spending
>> another $300+ on a competing product because we disagree with Humanware's
>> shipping policy is not economically possible for me nor I suspect for the
>> majority of the Stream user group. Never mind the 3+ years I've spent
>> learning the Stream and the associated time cost with that investment. I
>> think expressing our views other than with our dollars has to be 
>> attempted
>> on an issue such as this.
>>
>> Alan Lemly
>>
>> -----Original Message-----
>> From: vrstream-bounces at vrstreamusers.org
>> [mailto:vrstream-bounces at vrstreamusers.org] On Behalf Of Steve Zielinski
>> Sent: Thursday, November 10, 2011 9:35 AM
>> To: Vrstream at vrstreamusers.org
>> Subject: Re:
>> [Vrstream]NewBatteryReplacementandExorbitantShipping.Recommendations
>> Requested
>>
>> Humanware isn't a community social worker organization.  And as bar as 
>> Bank
>> of America, they didn't get convinced to change their policy by people
>> yacking about their policies, they changed them precisely because people
>> voted with their feet, they changed banks.  My point exactly..
>>
>> ----- Original Message ----- 
>> From: "alice dampman humel" <alicedh at verizon.net>
>> To: "Steve Zielinski" <steveziel at sbcglobal.net>;
>> <Vrstream at vrstreamusers.org>
>> Sent: Thursday, November 10, 2011 8:53 AM
>> Subject: Re: [Vrstream]
>> NewBatteryReplacementandExorbitantShipping.Recommendations Requested
>>
>>
>>> No. That's not the only answer, love it or leave it. I have a
>>> better idea: try to convince Humanware not to rip us off, just as
>>> BOA customers by using their voices of protest convinced BOA not
>>> to rip them off...or at least to find more subtle ways of doing
>>> it hehhehhehheh
>>> I love the stream. Why should I abandon a product I like and use
>>> simply bacause Humanware is charging an inflated price for
>>> shipping a product to me?
>>> alicedh at verizon.net
>>> ----- Original Message ----- 
>>> From: "Steve Zielinski" <steveziel at sbcglobal.net>
>>> To: <Vrstream at vrstreamusers.org>
>>> Sent: Thursday, November 10, 2011 9:42 AM
>>> Subject: Re: [Vrstream]
>>> NewBatteryReplacementandExorbitantShipping.Recommendations
>>> Requested
>>>
>>>
>>> Yes, and if that price bothers people enough, and they can't find
>>> a place
>>> where the cost of that shipping is not passed along, then
>>> ultimately, use
>>> your feet and buy another product in the future other than the
>>> stream.
>>>
>>> ----- Original Message ----- 
>>> From: "alice dampman humel" <alicedh at verizon.net>
>>> To: "Steve Zielinski" <steveziel at sbcglobal.net>;
>>> <Vrstream at vrstreamusers.org>
>>> Sent: Thursday, November 10, 2011 8:13 AM
>>> Subject: Re: [Vrstream] New
>>> BatteryReplacementandExorbitantShipping.Recommendations Requested
>>>
>>>
>>>> while the price of the battery was mentioned as an aside, we're
>>>> not really discussing or objecting to the price of the battery
>>>> itself, we're objecting to the $20 shipping charge. Big, big
>>>> difference.
>>>> alicedh at verizon.net
>>>> ----- Original Message ----- 
>>>> From: "Steve Zielinski" <steveziel at sbcglobal.net>
>>>> To: <Vrstream at vrstreamusers.org>
>>>> Sent: Thursday, November 10, 2011 8:48 AM
>>>> Subject: Re: [Vrstream] New Battery
>>>> ReplacementandExorbitantShipping.Recommendations Requested
>>>>
>>>>
>>>> You're not buying every ready batteries.  If all battery
>>>> providers have to
>>>> pass on the $20 charge, that's what it's going to be.  These
>>>> ion
>>>> batteries
>>>> also cost more than every ready batteries, and last a lot
>>>> longer,
>>>> for that
>>>> matter.  If the cost is so bad that you can't bear it, let your
>>>> feet do the
>>>> purchasing and find another source that doesn't have the extra
>>>> charge, or
>>>> buy some other product other than the stream.  If you find
>>>> another source
>>>> that provides a quality battery for a better price, then by all
>>>> means
>>>> purchase it, that's what the free market is all about.  If you
>>>> can't locate
>>>> such a source, and the cost bothers you enough, then purchase
>>>> another
>>>> portable book reader product competitive to the stream, but
>>>> make
>>>> sure you
>>>> ask questions about their battery replacement fees.  If you do
>>>> that, the
>>>> market will also be addressed in an appropriate way.  If the
>>>> issue bothers
>>>> enough people, then the stream sales will go down enough that
>>>> HumanWare will
>>>> need to address the problem.
>>>>
>>>> Steve
>>>>
>>>> ----- Original Message ----- 
>>>> From: "alice dampman humel" <alicedh at verizon.net>
>>>> To: "CayBella Deanns" <cayjazz at cayjazz.net>; "Loy"
>>>> <loyrg2845 at gmail.com>
>>>> Cc: <vrstream at vrstreamusers.org>
>>>> Sent: Thursday, November 10, 2011 6:24 AM
>>>> Subject: Re: [Vrstream] New Battery Replacementand
>>>> ExorbitantShipping.Recommendations Requested
>>>>
>>>>
>>>>> Didn't someone say the batteries were made or at least shipped
>>>>> from someplace in NY?
>>>>>    Also, to the person who said that dealers make no money on
>>>>> selling the batteries, they provide them as a "service,'" I
>>>>> reply, perhaps technically Humanware is not making any money
>>>>> on
>>>>> the batteries, although $30 for a battery seems like a hefty
>>>>> sum
>>>>> in and of itself, but in any case, if they're making a clear
>>>>> profit of $15 by charging $20 for shipping something that
>>>>> really
>>>>> costs about $5 to ship, then they're making their profit and
>>>>> making all of us feel ripped off in the process. Not what I'd
>>>>> call a good business practice. But, as usual with the blindoid
>>>>> products, they have us over a barrel...like it or lump it.
>>>>> Alice
>>>>> alicedh at verizon.net
>>>>> ----- Original Message ----- 
>>>>> From: "CayBella Deanns" <cayjazz at cayjazz.net>
>>>>> To: "Loy" <loyrg2845 at gmail.com>
>>>>> Cc: <vrstream at vrstreamusers.org>
>>>>> Sent: Wednesday, November 09, 2011 12:26 PM
>>>>> Subject: Re: [Vrstream] New Battery Replacement and
>>>>> ExorbitantShipping.Recommendations Requested
>>>>>
>>>>>
>>>>> They're in Canada, so USPS priority might not be an option...I
>>>>> doubt it would be.  Still, we can call/email them and protest.
>>>>> But they are *not* the only rip-off company out there.  I
>>>>> thought
>>>>> they were fairly close to the border, couldn't they ship from
>>>>> the
>>>>> U.S.?  Or have a subsid' located here?
>>>>>
>>>>> -Cay-
>>>>> --- loyrg2845 at gmail.com wrote:
>>>>>
>>>>> From: "Loy" <loyrg2845 at gmail.com>
>>>>> To: "Victor Reader Stream discussion list"
>>>>> <vrstream at vrstreamusers.org>
>>>>> Subject: Re: [Vrstream] New Battery Replacement and Exorbitant
>>>>> Shipping.Recommendations Requested
>>>>> Date: Wed, 9 Nov 2011 11:21:22 -0500
>>>>>
>>>>> I find this $20 shipping charge to be outrageous as well. They
>>>>> could ship it USPS Priority for less than $5  and it would be
>>>>> delivered in two days. Blindness related companies are not the
>>>>> only ones that charge outrageous shipping charges, many
>>>>> catalog
>>>>> companies charge a very high shipping charge. And then there
>>>>> are
>>>>> others like buy.com who ships most things for free. and Amazon
>>>>> ,
>>>>> they charge approximately what the actual cost is.
>>>>> ----- Original Message ----- 
>>>>> From: "Moira Egan" <moira.egan at gmail.com>
>>>>> To: "alice dampman humel" <alicedh at verizon.net>
>>>>> Cc: <Vrstream at vrstreamusers.org>
>>>>> Sent: Wednesday, November 09, 2011 9:51 AM
>>>>> Subject: Re: [Vrstream] New Battery Replacement and Exorbitant
>>>>> Shipping.Recommendations Requested
>>>>>
>>>>>
>>>>> Since Humanware has just released a survey, perhaps members of
>>>>> this
>>>>> list might like to include their reactions to outrageous
>>>>> battery
>>>>> charges in their feedback.  My battery seems to be still
>>>>> charging
>>>>> well
>>>>> for now, but if anyone finds an alternative to purchasing it
>>>>> from
>>>>> Humanware I'd be grateful if he/she could post it to the list.
>>>>> Best,
>>>>> moira
>>>>>
>>>>>
>>>>> On 11/9/11, alice dampman humel <alicedh at verizon.net> wrote:
>>>>>> This is indeed an outrageous ripoff. Maybe a little protest
>>>>>> or
>>>>>> even boycott action is called for here? You know, something
>>>>>> like
>>>>>> what forced BOA to back down on that $5 per month  charge
>>>>>> they
>>>>>> wanted to slap on every customer who used his debit card even
>>>>>> once in a month?
>>>>>> ARG!
>>>>>> Alice
>>>>>> alicedh at verizon.net
>>>>>> ----- Original Message -----
>>>>>> From: "Alan Lemly" <walemly at gmail.com>
>>>>>> To: "'Drew Hunthausen'" <dhunthausen at gmail.com>;
>>>>>> <Vrstream at vrstreamusers.org>
>>>>>> Sent: Tuesday, November 08, 2011 4:06 PM
>>>>>> Subject: Re: [Vrstream] New Battery Replacement and
>>>>>> Exorbitant
>>>>>> Shipping.Recommendations Requested
>>>>>>
>>>>>>
>>>>>> I called Perkins and spoke to a most helpful lady who
>>>>>> informed
>>>>>> me
>>>>>> that
>>>>>> Perkins has to pay Humanware $20 to get the batteries shipped
>>>>>> to
>>>>>> them so
>>>>>> they cannot be shipped other than with the $20 charge. This
>>>>>> is
>>>>>> extremely
>>>>>> frustrating and seems like a real Humanware rip-off. She also
>>>>>> told me that
>>>>>> Humanware uses a third-party distribution center in New York
>>>>>> so
>>>>>> the reason
>>>>>> they charge $20 for all their shipping to the States is due
>>>>>> in
>>>>>> part to the
>>>>>> duplicate shipping charge of this arrangement. Another great
>>>>>> example of
>>>>>> outsourcing driving up the cost of things.
>>>>>>
>>>>>> Alan Lemly
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Drew Hunthausen [mailto:dhunthausen at gmail.com]
>>>>>> Sent: Tuesday, November 08, 2011 12:46 PM
>>>>>> To: 'Alan Lemly'
>>>>>> Subject: RE: [Vrstream] New Battery Replacement and
>>>>>> Exorbitant
>>>>>> Shipping.
>>>>>> Recommendations Requested
>>>>>>
>>>>>> Try calling Perkins one more time as I think they might be
>>>>>> able
>>>>>> to send it
>>>>>> free matter.
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: vrstream-bounces at vrstreamusers.org
>>>>>> [mailto:vrstream-bounces at vrstreamusers.org] On Behalf Of Alan
>>>>>> Lemly
>>>>>> Sent: Tuesday, November 08, 2011 10:06 AM
>>>>>> To: Vrstream at vrstreamusers.org
>>>>>> Subject: [Vrstream] New Battery Replacement and Exorbitant
>>>>>> Shipping.
>>>>>> Recommendations Requested
>>>>>>
>>>>>> I'm getting ready to purchase a replacement battery for my
>>>>>> Stream
>>>>>> and need
>>>>>> recommendations on where to get the lowest combined
>>>>>> battery/shipping price.
>>>>>> I see that Humanware and Perkins Products both charge $30 for
>>>>>> the
>>>>>> battery
>>>>>> but they each have shipping charges of $20 which is criminal
>>>>>> for
>>>>>> an item the
>>>>>> size of the battery. I wrote Perkins Products asking if it
>>>>>> was
>>>>>> possible to
>>>>>> get the battery shipped free matter for the blind but since I
>>>>>> haven't heard
>>>>>> from them in 4 days, I am not optimistic about hearing back
>>>>>> from
>>>>>> them.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I would appreciate any suggestions on where to get the
>>>>>> battery
>>>>>> at
>>>>>> a decent
>>>>>> price with reasonable shipping or any suggestions on how to
>>>>>> get
>>>>>> it shipped
>>>>>> free matter. Thanks in advance.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Alan Lemly
>>>>>>
>>>>>> ________________________________
>>>>>>
>>>>>> No virus found in this message.
>>>>>> Checked by AVG - www.avg.com
>>>>>> Version: 10.0.1411 / Virus Database: 2092/4004 - Release
>>>>>> Date:
>>>>>> 11/08/11
>>>>>>
>>>>>>
>>>>>>
>>>>>> The VR Stream list is configured so that when using Control-R
>>>>>> in
>>>>>> most e-mail programs, message replies will go directly to the
>>>>>> sender of the message. To reply to the entire list, use the
>>>>>> "reply all" function of your e-mail program; usually
>>>>>> Control-Shift-R._______________________________________________
>>>>>> Vrstream mailing list
>>>>>> Vrstream at vrstreamusers.org
>>>>>>
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>>>>
>>>>>>
>>>>>> The VR Stream list is configured so that when using Control-R
>>>>>> in most e-mail
>>>>>> programs, message replies will go directly to the sender of
>>>>>> the
>>>>>> message. To
>>>>>> reply to the entire list, use the "reply all" function of
>>>>>> your
>>>>>> e-mail
>>>>>> program; usually
>>>>>> Control-Shift-R._______________________________________________
>>>>>> Vrstream mailing list
>>>>>> Vrstream at vrstreamusers.org
>>>>>>
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>>>>
>>>>>
>>>>> The VR Stream list is configured so that when using Control-R
>>>>> in
>>>>> most e-mail programs, message replies will go directly to the
>>>>> sender of the message. To reply to the entire list, use the
>>>>> "reply all" function of your e-mail program; usually
>>>>> Control-Shift-R._______________________________________________
>>>>> Vrstream mailing list
>>>>> Vrstream at vrstreamusers.org
>>>>>
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>>>
>>>>> The VR Stream list is configured so that when using Control-R
>>>>> in
>>>>> most e-mail programs, message replies will go directly to the
>>>>> sender of the message. To reply to the entire list, use the
>>>>> "reply all" function of your e-mail program; usually
>>>>> Control-Shift-R._______________________________________________
>>>>> Vrstream mailing list
>>>>> Vrstream at vrstreamusers.org
>>>>>
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>>>
>>>>>
>>>>>
>>>>> The VR Stream list is configured so that when using Control-R
>>>>> in
>>>>> most e-mail programs, message replies will go directly to the
>>>>> sender of the message. To reply to the entire list, use the
>>>>> "reply all" function of your e-mail program; usually
>>>>> Control-Shift-R._______________________________________________
>>>>> Vrstream mailing list
>>>>> Vrstream at vrstreamusers.org
>>>>>
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>>>
>>>>>
>>>>> The VR Stream list is configured so that when using Control-R
>>>>> in most
>>>>> e-mail programs, message replies will go directly to the
>>>>> sender
>>>>> of the
>>>>> message. To reply to the entire list, use the "reply all"
>>>>> function of your
>>>>> e-mail program; usually
>>>>> Control-Shift-R._______________________________________________
>>>>> Vrstream mailing list
>>>>> Vrstream at vrstreamusers.org
>>>>>
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>>
>>>>
>>>> The VR Stream list is configured so that when using Control-R
>>>> in
>>>> most e-mail programs, message replies will go directly to the
>>>> sender of the message. To reply to the entire list, use the
>>>> "reply all" function of your e-mail program; usually
>>>> Control-Shift-R._______________________________________________
>>>> Vrstream mailing list
>>>> Vrstream at vrstreamusers.org
>>>>
http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>>
>>>
>>>
>>> The VR Stream list is configured so that when using Control-R in
>>> most e-mail programs, message replies will go directly to the
>>> sender of the message. To reply to the entire list, use the
>>> "reply all" function of your e-mail program; usually
>>> Control-Shift-R._______________________________________________
>>> Vrstream mailing list
>>> Vrstream at vrstreamusers.org
>>>
http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>>
>>
>>
>> The VR Stream list is configured so that when using Control-R in most 
>> e-mail
>> programs, message replies will go directly to the sender of the message. 
>> To
>> reply to the entire list, use the "reply all" function of your e-mail
>> program; usually
>> Control-Shift-R._______________________________________________
>> Vrstream mailing list
>> Vrstream at vrstreamusers.org
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>>
>>
>> The VR Stream list is configured so that when using Control-R in most 
>> e-mail programs, message replies will go directly to the sender of the 
>> message. To reply to the entire list, use the "reply all" function of 
>> your e-mail program; usually 
>> Control-Shift-R._______________________________________________
>> Vrstream mailing list
>> Vrstream at vrstreamusers.org
>> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>
>
> The VR Stream list is configured so that when using Control-R in most 
> e-mail programs, message replies will go directly to the sender of the 
> message. To reply to the entire list, use the "reply all" function of your

> e-mail program; usually 
> Control-Shift-R._______________________________________________
> Vrstream mailing list
> Vrstream at vrstreamusers.org
> http://mail.vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org 





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