[Vrstream] Moisture issue with second generation stream

Joshua Hendrickson louvins at gmail.com
Fri Feb 6 18:41:43 EST 2015


I agree with Marvin and Jim, I never have taken my second gen stream
out of the case while charging it, and it has always charged fine.

On 2/6/15, Marvin Commerford <mcommerford at comcast.net> wrote:
> The executive Products case really is nice.  If you have the Stream put
> in the case properly you do not have to remove the case for charging.
> It does fit tightly but it is not as tight as the EP case for the Gen 1
> Stream.  It is also not hard to use any of the buttons and jacks on the
> unit while it's in the case.
>
> On 2/6/2015 4:53 PM, lana wrote:
>>             The Executive case is nice, but it's a pain to put the
>> machine in, and you have to remove it to recharge. I've found it easier
>> to just use the factory case.
>>
>> -----Original Message----- From: Troy Burnham
>> Sent: Friday, February 06, 2015 2:08 PM
>> To: Vrstream
>> Subject: Re: [Vrstream] Moisture issue with second generation stream
>>
>>     I just keep my stream in the little case that came in the box with
>> it,
>> made out of silicone I think it is or something like that.  I had
>> originally
>> ordered the executive products case because I had dropped the first gen
>> stream a couple of times so I wanted a little extra cushion just in case
>> I
>> happen to drop this one, but when I got the stream and discovered that
>> the
>> other case came with it I sent the executive products case back for a
>> refund.  I didn't like the way the executive case fit around the stream
>> because I found the controls hard to get to when I was using the case.
>> That
>> may've been because the case was new, but I wasn't sure if it would get
>> any
>> better after a while, and I knew that if I waited too long I likely
>> couldn't
>> have gotten a refund.
>>
>> Troy
>>
>>
>> ----- Original Message ----- From: "Barb O'Connor"
>> <broconnor1972 at comcast.net>
>> To: "Joshua Hendrickson" <louvins at gmail.com>; "Lucey,Ron (DARS)"
>> <Ron.Lucey at dars.state.tx.us>
>> Cc: "vrstream" <vrstream at vrstreamusers.org>
>> Sent: Friday, February 06, 2015 11:52 AM
>> Subject: Re: [Vrstream] Moisture issue with second generation stream
>>
>>
>>> Hopefully they're not putting the blame on something that really
>>> isn't. If this moisture is truly the problem then they need to tell
>>> people how to protect it.  You probably don't want to take it into a
>>> steamy bathroom or have it anywhere that water could inadvertently get
>>> splashed on it.  Does the case, perhaps need to be a better one.  I
>>> have the Executive Products case for the first gen Stream and am not
>>> sorry I have it.  I've heard that the cases that come with the 2nd gen
>>> Stream leave a lot to be desired. I'll be interested to hear if
>>> Humanware gives any suggestions to take care of this supposed moisture
>>> problem.
>>>
>>> Barb
>>>  ----- Original Message -----  From: Joshua Hendrickson
>>>  To: Lucey,Ron (DARS)
>>>  Cc: vrstream
>>>  Sent: Thursday, February 05, 2015 2:26 PM
>>>  Subject: Re: [Vrstream] Moisture issue with second generation stream
>>>
>>>
>>>  Hi Ron.  I've never had any issues with any of my streams due to
>>>  moisture.  I would recommend getting an executive leather case.  I
>>>  have no idea if the case would help with your issue, but that is very
>>>  strange.  I have no idea how to help you.  Sorry about that.  I really
>>>  hope your next stream will be the one that works.  But, your first
>>>  second generation stream should not have stopped working after three
>>>  months.  I wonder how reliable is this moisture test anyway.
>>>
>>>  On 2/5/15, Lucey,Ron (DARS) <Ron.Lucey at dars.state.tx.us> wrote:
>>>  > Hello Stream Listers:
>>>  > I just received a phone call from HumanWare tech support telling me
>>> my
>>>  > second generation stream was "dead" due to a moisture issue. This
>>> is the
>>>  > second time this has happened to me in six months.
>>>  > For background, I bought an original Stream in 2008 and it
>>> continues to work
>>>  > to this day with only a minor problem with the down volume button
>>> being
>>>  > stuck in pressed-in mode. I never had a problem with moisture with
>>> the first
>>>  > generation stream which is still working for over seven years. I
>>> purchased a
>>>  > new second generation stream in July 2014. Three months later it
>>> stopped
>>>  > working in October 2014 when the device was shut down while in the
>>> process
>>>  > of downloading a podcast. I sent it in to have the memory flashed
>>> but was
>>>  > told by Tech Support that a piece of paper on the circuit board
>>> indicated
>>>  > evidence of moisture and therefore they would not attempt to repair
>>> it. I
>>>  > obtained another stream in November. When the last software update
>>> came out
>>>  > last month I installed it and had problems immediately after the
>>> update. I
>>>  > was told it was likely corrupted memory and was told to mail it
>>> back to
>>>  > HumanWare for repair. HumanWare tech support just called me and
>>> told me once
>>>  > again this stream stopped working due to evidence of "moisture" on
>>> the
>>>  > circuit board. They refused to attempt a memory repair but again
>>> offered to
>>>  > sell me a third second generation stream for half-price. I have never
>>>  > immersed my stream in water, splashed any liquid on it or used it
>>> in rainy
>>>  > conditions. Since I live in Austin Texas we often have damp days with
>>>  > 90%humidity. Supposedly a small piece of paper on the circuit board
>>> changes
>>>  > color to pink if exposed to moisture. I'm worried that even damp
>>> air could
>>>  > result in this condition and that all of the internal memory
>>> handling issues
>>>  > are not being addressed as a warranty issue simply because of
>>> "moisture."
>>>  > Here are my questions:
>>>  > 1. How many of you have had your second generation stream declared
>>> "dead"
>>>  > due to  moisture? Did they refuse to flash the memory, honor the
>>> warranty or
>>>  > even attempt a fix at that point?
>>>  > 2. Does the Executive products case offer any moisture protection?
>>>  > Even though I don't believe I've mishandled my stream in any way I
>>> am going
>>>  > to purchase one final stream before abandoning this book reader as
>>> "too
>>>  > fragile and unreliable." I'm likely to only use the stream while it
>>> is
>>>  > sealed in a plastic Ziploc bag filled full of silica gel packets or
>>> uncooked
>>>  > rice. It goes without saying after being very satisfied with my first
>>>  > generation stream that I enjoy the new features of the second
>>> generation
>>>  > stream but am VERY DISSATISFIED with the reliability (or lack of
>>>  > reliability) of the second generation stream.
>>>  >
>>>  > Ron in Austin Texas
>>>  >
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>>
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>> The VR Stream list is configured so that when using Control-R in most
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>> message. To reply to the entire list, use the "reply all" function of
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>
> The VR Stream list is configured so that when using Control-R in most e-mail
> programs, message replies will go directly to the sender of the message. To
> reply to the entire list, use the "reply all" function of your e-mail
> program; usually
> Control-Shift-R._______________________________________________
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>




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