[Vrstream] Moisture issue with second generation stream

lana lana5 at comcast.net
Fri Feb 6 19:05:41 EST 2015


            We're told too because it gets too hot if you don't.

-----Original Message----- 
From: Jim Barbour
Sent: Friday, February 06, 2015 4:10 PM
To: lana
Cc: Troy Burnham ; Vrstream
Subject: Re: [Vrstream] Moisture issue with second generation stream

I never remove the case to charge. Why do you need to?

Jim

Written While on the Move

> On Feb 6, 2015, at 2:53 PM, lana <lana5 at comcast.net> wrote:
>
>           The Executive case is nice, but it's a pain to put the machine 
> in, and you have to remove it to recharge. I've found it easier to just 
> use the factory case.
>
> -----Original Message----- From: Troy Burnham
> Sent: Friday, February 06, 2015 2:08 PM
> To: Vrstream
> Subject: Re: [Vrstream] Moisture issue with second generation stream
>
>   I just keep my stream in the little case that came in the box with it,
> made out of silicone I think it is or something like that.  I had 
> originally
> ordered the executive products case because I had dropped the first gen
> stream a couple of times so I wanted a little extra cushion just in case I
> happen to drop this one, but when I got the stream and discovered that the
> other case came with it I sent the executive products case back for a
> refund.  I didn't like the way the executive case fit around the stream
> because I found the controls hard to get to when I was using the case. 
> That
> may've been because the case was new, but I wasn't sure if it would get 
> any
> better after a while, and I knew that if I waited too long I likely 
> couldn't
> have gotten a refund.
>
> Troy
>
>
> ----- Original Message ----- From: "Barb O'Connor" 
> <broconnor1972 at comcast.net>
> To: "Joshua Hendrickson" <louvins at gmail.com>; "Lucey,Ron (DARS)"
> <Ron.Lucey at dars.state.tx.us>
> Cc: "vrstream" <vrstream at vrstreamusers.org>
> Sent: Friday, February 06, 2015 11:52 AM
> Subject: Re: [Vrstream] Moisture issue with second generation stream
>
>
>> Hopefully they're not putting the blame on something that really isn't. 
>> If this moisture is truly the problem then they need to tell people how 
>> to protect it.  You probably don't want to take it into a steamy bathroom 
>> or have it anywhere that water could inadvertently get splashed on it. 
>> Does the case, perhaps need to be a better one.  I have the Executive 
>> Products case for the first gen Stream and am not sorry I have it.  I've 
>> heard that the cases that come with the 2nd gen Stream leave a lot to be 
>> desired. I'll be interested to hear if Humanware gives any suggestions to 
>> take care of this supposed moisture problem.
>>
>> Barb
>> ----- Original Message -----  From: Joshua Hendrickson
>> To: Lucey,Ron (DARS)
>> Cc: vrstream
>> Sent: Thursday, February 05, 2015 2:26 PM
>> Subject: Re: [Vrstream] Moisture issue with second generation stream
>>
>>
>> Hi Ron.  I've never had any issues with any of my streams due to
>> moisture.  I would recommend getting an executive leather case.  I
>> have no idea if the case would help with your issue, but that is very
>> strange.  I have no idea how to help you.  Sorry about that.  I really
>> hope your next stream will be the one that works.  But, your first
>> second generation stream should not have stopped working after three
>> months.  I wonder how reliable is this moisture test anyway.
>>
>> On 2/5/15, Lucey,Ron (DARS) <Ron.Lucey at dars.state.tx.us> wrote:
>> > Hello Stream Listers:
>> > I just received a phone call from HumanWare tech support telling me my
>> > second generation stream was "dead" due to a moisture issue. This is 
>> > the
>> > second time this has happened to me in six months.
>> > For background, I bought an original Stream in 2008 and it continues to 
>> > work
>> > to this day with only a minor problem with the down volume button being
>> > stuck in pressed-in mode. I never had a problem with moisture with the 
>> > first
>> > generation stream which is still working for over seven years. I 
>> > purchased a
>> > new second generation stream in July 2014. Three months later it 
>> > stopped
>> > working in October 2014 when the device was shut down while in the 
>> > process
>> > of downloading a podcast. I sent it in to have the memory flashed but 
>> > was
>> > told by Tech Support that a piece of paper on the circuit board 
>> > indicated
>> > evidence of moisture and therefore they would not attempt to repair it. 
>> > I
>> > obtained another stream in November. When the last software update came 
>> > out
>> > last month I installed it and had problems immediately after the 
>> > update. I
>> > was told it was likely corrupted memory and was told to mail it back to
>> > HumanWare for repair. HumanWare tech support just called me and told me 
>> > once
>> > again this stream stopped working due to evidence of "moisture" on the
>> > circuit board. They refused to attempt a memory repair but again 
>> > offered to
>> > sell me a third second generation stream for half-price. I have never
>> > immersed my stream in water, splashed any liquid on it or used it in 
>> > rainy
>> > conditions. Since I live in Austin Texas we often have damp days with
>> > 90%humidity. Supposedly a small piece of paper on the circuit board 
>> > changes
>> > color to pink if exposed to moisture. I'm worried that even damp air 
>> > could
>> > result in this condition and that all of the internal memory handling 
>> > issues
>> > are not being addressed as a warranty issue simply because of 
>> > "moisture."
>> > Here are my questions:
>> > 1. How many of you have had your second generation stream declared 
>> > "dead"
>> > due to  moisture? Did they refuse to flash the memory, honor the 
>> > warranty or
>> > even attempt a fix at that point?
>> > 2. Does the Executive products case offer any moisture protection?
>> > Even though I don't believe I've mishandled my stream in any way I am 
>> > going
>> > to purchase one final stream before abandoning this book reader as "too
>> > fragile and unreliable." I'm likely to only use the stream while it is
>> > sealed in a plastic Ziploc bag filled full of silica gel packets or 
>> > uncooked
>> > rice. It goes without saying after being very satisfied with my first
>> > generation stream that I enjoy the new features of the second 
>> > generation
>> > stream but am VERY DISSATISFIED with the reliability (or lack of
>> > reliability) of the second generation stream.
>> >
>> > Ron in Austin Texas
>> >
>> > The VR Stream list is configured so that when using Control-R in most 
>> > e-mail
>> > programs, message replies will go directly to the sender of the 
>> > message. To
>> > reply to the entire list, use the "reply all" function of your e-mail
>> > program; usually
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>> > Vrstream at vrstreamusers.org
>> > http://vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>> >
>>
>> The VR Stream list is configured so that when using Control-R in most 
>> e-mail programs, message replies will go directly to the sender of the 
>> message. To reply to the entire list, use the "reply all" function of 
>> your e-mail program; usually 
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>> e-mail programs, message replies will go directly to the sender of the 
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> The VR Stream list is configured so that when using Control-R in most 
> e-mail programs, message replies will go directly to the sender of the 
> message. To reply to the entire list, use the "reply all" function of your 
> e-mail program; usually 
> Control-Shift-R._______________________________________________
> Vrstream mailing list
> Vrstream at vrstreamusers.org
> http://vrstreamusers.org/mailman/listinfo/vrstream_vrstreamusers.org
>
> The VR Stream list is configured so that when using Control-R in most 
> e-mail programs, message replies will go directly to the sender of the 
> message. To reply to the entire list, use the "reply all" function of your 
> e-mail program; usually 
> Control-Shift-R._______________________________________________
> Vrstream mailing list
> Vrstream at vrstreamusers.org
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