[Vrstream] Charging Stream and Heat

David Andrews dandrews at visi.com
Sat Feb 7 21:19:43 EST 2015

I make sure I leave the front flap open, so the Stream doesn't get to 
warm, but I don't take it out of the case.  I think this is 
sufficient.  You can feel it get a little warm around the keys when 
charging sometimes.


At 06:05 PM 2/6/2015, lana wrote:
>            We're told too because it gets too hot if you don't.
>-----Original Message----- From: Jim Barbour
>Sent: Friday, February 06, 2015 4:10 PM
>To: lana
>Cc: Troy Burnham ; Vrstream
>Subject: Re: [Vrstream] Moisture issue with second generation stream
>I never remove the case to charge. Why do you need to?
>Written While on the Move
>>On Feb 6, 2015, at 2:53 PM, lana <lana5 at comcast.net> wrote:
>>           The Executive case is nice, but it's a pain to put the 
>> machine in, and you have to remove it to recharge. I've found it 
>> easier to just use the factory case.
>>-----Original Message----- From: Troy Burnham
>>Sent: Friday, February 06, 2015 2:08 PM
>>To: Vrstream
>>Subject: Re: [Vrstream] Moisture issue with second generation stream
>>   I just keep my stream in the little case that came in the box with it,
>>made out of silicone I think it is or something like that.  I had originally
>>ordered the executive products case because I had dropped the first gen
>>stream a couple of times so I wanted a little extra cushion just in case I
>>happen to drop this one, but when I got the stream and discovered that the
>>other case came with it I sent the executive products case back for a
>>refund.  I didn't like the way the executive case fit around the stream
>>because I found the controls hard to get to when I was using the case. That
>>may've been because the case was new, but I wasn't sure if it would get any
>>better after a while, and I knew that if I waited too long I likely couldn't
>>have gotten a refund.
>>----- Original Message ----- From: "Barb O'Connor" 
>><broconnor1972 at comcast.net>
>>To: "Joshua Hendrickson" <louvins at gmail.com>; "Lucey,Ron (DARS)"
>><Ron.Lucey at dars.state.tx.us>
>>Cc: "vrstream" <vrstream at vrstreamusers.org>
>>Sent: Friday, February 06, 2015 11:52 AM
>>Subject: Re: [Vrstream] Moisture issue with second generation stream
>>>Hopefully they're not putting the blame on something that really 
>>>isn't. If this moisture is truly the problem then they need to 
>>>tell people how to protect it.  You probably don't want to take it 
>>>into a steamy bathroom or have it anywhere that water could 
>>>inadvertently get splashed on it. Does the case, perhaps need to 
>>>be a better one.  I have the Executive Products case for the first 
>>>gen Stream and am not sorry I have it.  I've heard that the cases 
>>>that come with the 2nd gen Stream leave a lot to be desired. I'll 
>>>be interested to hear if Humanware gives any suggestions to take 
>>>care of this supposed moisture problem.
>>>----- Original Message -----  From: Joshua Hendrickson
>>>To: Lucey,Ron (DARS)
>>>Cc: vrstream
>>>Sent: Thursday, February 05, 2015 2:26 PM
>>>Subject: Re: [Vrstream] Moisture issue with second generation stream
>>>Hi Ron.  I've never had any issues with any of my streams due to
>>>moisture.  I would recommend getting an executive leather case.  I
>>>have no idea if the case would help with your issue, but that is very
>>>strange.  I have no idea how to help you.  Sorry about that.  I really
>>>hope your next stream will be the one that works.  But, your first
>>>second generation stream should not have stopped working after three
>>>months.  I wonder how reliable is this moisture test anyway.
>>>On 2/5/15, Lucey,Ron (DARS) <Ron.Lucey at dars.state.tx.us> wrote:
>>> > Hello Stream Listers:
>>> > I just received a phone call from HumanWare tech support telling me my
>>> > second generation stream was "dead" due to a moisture issue. 
>>> This is > the
>>> > second time this has happened to me in six months.
>>> > For background, I bought an original Stream in 2008 and it 
>>> continues to > work
>>> > to this day with only a minor problem with the down volume button being
>>> > stuck in pressed-in mode. I never had a problem with moisture 
>>> with the > first
>>> > generation stream which is still working for over seven years. 
>>> I > purchased a
>>> > new second generation stream in July 2014. Three months later 
>>> it > stopped
>>> > working in October 2014 when the device was shut down while in 
>>> the > process
>>> > of downloading a podcast. I sent it in to have the memory 
>>> flashed but > was
>>> > told by Tech Support that a piece of paper on the circuit 
>>> board > indicated
>>> > evidence of moisture and therefore they would not attempt to 
>>> repair it. > I
>>> > obtained another stream in November. When the last software 
>>> update came > out
>>> > last month I installed it and had problems immediately after 
>>> the > update. I
>>> > was told it was likely corrupted memory and was told to mail it back to
>>> > HumanWare for repair. HumanWare tech support just called me and 
>>> told me > once
>>> > again this stream stopped working due to evidence of "moisture" on the
>>> > circuit board. They refused to attempt a memory repair but 
>>> again > offered to
>>> > sell me a third second generation stream for half-price. I have never
>>> > immersed my stream in water, splashed any liquid on it or used 
>>> it in > rainy
>>> > conditions. Since I live in Austin Texas we often have damp days with
>>> > 90%humidity. Supposedly a small piece of paper on the circuit 
>>> board > changes
>>> > color to pink if exposed to moisture. I'm worried that even 
>>> damp air > could
>>> > result in this condition and that all of the internal memory 
>>> handling > issues
>>> > are not being addressed as a warranty issue simply because of > 
>>> "moisture."
>>> > Here are my questions:
>>> > 1. How many of you have had your second generation stream 
>>> declared > "dead"
>>> > due to  moisture? Did they refuse to flash the memory, honor 
>>> the > warranty or
>>> > even attempt a fix at that point?
>>> > 2. Does the Executive products case offer any moisture protection?
>>> > Even though I don't believe I've mishandled my stream in any 
>>> way I am > going
>>> > to purchase one final stream before abandoning this book reader as "too
>>> > fragile and unreliable." I'm likely to only use the stream while it is
>>> > sealed in a plastic Ziploc bag filled full of silica gel 
>>> packets or > uncooked
>>> > rice. It goes without saying after being very satisfied with my first
>>> > generation stream that I enjoy the new features of the second > 
>>> generation
>>> > stream but am VERY DISSATISFIED with the reliability (or lack of
>>> > reliability) of the second generation stream.
>>> >
>>> > Ron in Austin Texas

         David Andrews and long white cane Harry.
E-Mail:  dandrews at visi.com or david.andrews at nfbnet.org

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