[Vrstream] Moisture issue with second generation stream

Jim Barbour jbar at barcore.com
Sat Feb 7 21:42:30 EST 2015


That's interesting.  I have the 2nd gen stream and the executive
products case, and it is also upside down.  That is, when you clip it
to your belt, the earphone jack is pointing at the ground, and the USB
jack is pointing up in the air.

Jim

On Sat, Feb 07, 2015 at 12:59:10PM -0600, Joshua Hendrickson wrote:
> That is interesting.  The case for the second stream from executive
> products is a little different.  You can put the stream in right side
> up.  It is a tight fit, but once it is in, fits very well.  I see all
> necesary jacks and controls, and I can charge the stream very well
> while it is in the case with no problems.
> 
> On 2/7/15, Tom Rutherford <tom.n8euj at gmail.com> wrote:
> > One thing you have to remember about the Executive Products case -- at
> > least
> > for the original Stream -- is that it's upside-down when it goes into the
> > case.  When you have it clipped to your belt or the strap clipped on and
> > it's on your shoulder, the controls are upside down.  That threw me for a
> > while, but now, it makes sense.  If you attempt to put it in its case right
> > side up, it's going to obscure a lot of the controls and jacks.  The case
> > for the Stratus is the same way, though clipping a Stratus to a belt isn't
> > an option.  <grin!>  The case does come with a shoulder strap, though, and
> > that clips onto two D-rings on the front of the case, so if you carry it on
> > the strap, the controls will be upside-down.  And, when they say, "fitted
> > case", they mean it.  Fitted like your skin is over your muscles and bones!
> > LOL!
> >
> > -- 73 DE Tom, N8EUJ, Burton, MI
> > "She said it was either her or the ham radio.  Over."
> >
> >
> >
> > -----Original Message-----
> > From: Vrstream [mailto:vrstream-bounces at vrstreamusers.org] On Behalf Of
> > Troy
> > Burnham
> > Sent: Friday, February 06, 2015 4:08 PM
> > To: Vrstream
> > Subject: Re: [Vrstream] Moisture issue with second generation stream
> >
> >     I just keep my stream in the little case that came in the box with it,
> > made out of silicone I think it is or something like that.  I had
> > originally
> >
> > ordered the executive products case because I had dropped the first gen
> > stream a couple of times so I wanted a little extra cushion just in case I
> > happen to drop this one, but when I got the stream and discovered that the
> > other case came with it I sent the executive products case back for a
> > refund.  I didn't like the way the executive case fit around the stream
> > because I found the controls hard to get to when I was using the case.
> > That
> >
> > may've been because the case was new, but I wasn't sure if it would get any
> >
> > better after a while, and I knew that if I waited too long I likely
> > couldn't
> >
> > have gotten a refund.
> >
> > Troy
> >
> >
> > ----- Original Message -----
> > From: "Barb O'Connor" <broconnor1972 at comcast.net>
> > To: "Joshua Hendrickson" <louvins at gmail.com>; "Lucey,Ron (DARS)"
> > <Ron.Lucey at dars.state.tx.us>
> > Cc: "vrstream" <vrstream at vrstreamusers.org>
> > Sent: Friday, February 06, 2015 11:52 AM
> > Subject: Re: [Vrstream] Moisture issue with second generation stream
> >
> >
> >> Hopefully they're not putting the blame on something that really isn't.
> >> If this moisture is truly the problem then they need to tell people how
> >> to
> >
> >> protect it.  You probably don't want to take it into a steamy bathroom or
> >>
> >> have it anywhere that water could inadvertently get splashed on it.  Does
> >>
> >> the case, perhaps need to be a better one.  I have the Executive Products
> >>
> >> case for the first gen Stream and am not sorry I have it.  I've heard
> >> that
> >
> >> the cases that come with the 2nd gen Stream leave a lot to be desired.
> >> I'll be interested to hear if Humanware gives any suggestions to take
> >> care
> >
> >> of this supposed moisture problem.
> >>
> >> Barb
> >>  ----- Original Message -----
> >>  From: Joshua Hendrickson
> >>  To: Lucey,Ron (DARS)
> >>  Cc: vrstream
> >>  Sent: Thursday, February 05, 2015 2:26 PM
> >>  Subject: Re: [Vrstream] Moisture issue with second generation stream
> >>
> >>
> >>  Hi Ron.  I've never had any issues with any of my streams due to
> >>  moisture.  I would recommend getting an executive leather case.  I
> >>  have no idea if the case would help with your issue, but that is very
> >>  strange.  I have no idea how to help you.  Sorry about that.  I really
> >>  hope your next stream will be the one that works.  But, your first
> >>  second generation stream should not have stopped working after three
> >>  months.  I wonder how reliable is this moisture test anyway.
> >>
> >>  On 2/5/15, Lucey,Ron (DARS) <Ron.Lucey at dars.state.tx.us> wrote:
> >>  > Hello Stream Listers:
> >>  > I just received a phone call from HumanWare tech support telling me my
> >>  > second generation stream was "dead" due to a moisture issue. This is
> >> the
> >>  > second time this has happened to me in six months.
> >>  > For background, I bought an original Stream in 2008 and it continues
> >> to
> >
> >> work
> >>  > to this day with only a minor problem with the down volume button
> >> being
> >>  > stuck in pressed-in mode. I never had a problem with moisture with the
> >>
> >> first
> >>  > generation stream which is still working for over seven years. I
> >> purchased a
> >>  > new second generation stream in July 2014. Three months later it
> >> stopped
> >>  > working in October 2014 when the device was shut down while in the
> >> process
> >>  > of downloading a podcast. I sent it in to have the memory flashed but
> >> was
> >>  > told by Tech Support that a piece of paper on the circuit board
> >> indicated
> >>  > evidence of moisture and therefore they would not attempt to repair
> >> it.
> >
> >> I
> >>  > obtained another stream in November. When the last software update
> >> came
> >
> >> out
> >>  > last month I installed it and had problems immediately after the
> >> update. I
> >>  > was told it was likely corrupted memory and was told to mail it back
> >> to
> >>  > HumanWare for repair. HumanWare tech support just called me and told
> >> me
> >
> >> once
> >>  > again this stream stopped working due to evidence of "moisture" on the
> >>  > circuit board. They refused to attempt a memory repair but again
> >> offered to
> >>  > sell me a third second generation stream for half-price. I have never
> >>  > immersed my stream in water, splashed any liquid on it or used it in
> >> rainy
> >>  > conditions. Since I live in Austin Texas we often have damp days with
> >>  > 90%humidity. Supposedly a small piece of paper on the circuit board
> >> changes
> >>  > color to pink if exposed to moisture. I'm worried that even damp air
> >> could
> >>  > result in this condition and that all of the internal memory handling
> >> issues
> >>  > are not being addressed as a warranty issue simply because of
> >> "moisture."
> >>  > Here are my questions:
> >>  > 1. How many of you have had your second generation stream declared
> >> "dead"
> >>  > due to  moisture? Did they refuse to flash the memory, honor the
> >> warranty or
> >>  > even attempt a fix at that point?
> >>  > 2. Does the Executive products case offer any moisture protection?
> >>  > Even though I don't believe I've mishandled my stream in any way I am
> >> going
> >>  > to purchase one final stream before abandoning this book reader as
> >> "too
> >>  > fragile and unreliable." I'm likely to only use the stream while it is
> >>  > sealed in a plastic Ziploc bag filled full of silica gel packets or
> >> uncooked
> >>  > rice. It goes without saying after being very satisfied with my first
> >>  > generation stream that I enjoy the new features of the second
> >> generation
> >>  > stream but am VERY DISSATISFIED with the reliability (or lack of
> >>  > reliability) of the second generation stream.
> >>  >
> >>  > Ron in Austin Texas
> >>  >
> >>  > The VR Stream list is configured so that when using Control-R in most
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> >>  >
> >>
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> > The VR Stream list is configured so that when using Control-R in most
> > e-mail
> > programs, message replies will go directly to the sender of the message. To
> > reply to the entire list, use the "reply all" function of your e-mail
> > program; usually
> > Control-Shift-R._______________________________________________
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> > programs, message replies will go directly to the sender of the message. To
> > reply to the entire list, use the "reply all" function of your e-mail
> > program; usually
> > Control-Shift-R._______________________________________________
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> >
> 
> The VR Stream list is configured so that when using Control-R in most e-mail programs, message replies will go directly to the sender of the message. To reply to the entire list, use the "reply all" function of your e-mail program; usually Control-Shift-R._______________________________________________
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